Online natural diamond sale and purchase agreement

Effective Date: [Insert Date]

This Online Natural Diamond Sale and Purchase Agreement (“Agreement”) governs the purchase of natural diamonds through the online store operated by Jokers World Group (“Seller”) by the person or legal entity placing an order (“Buyer”).

By placing an order, checking the mandatory acceptance box and proceeding with payment, the Buyer confirms that the Buyer has read, understood and agreed to this Agreement.

1. Seller

Seller: Jokers World Group

Website: https://jokersworldgroup.com

The Seller’s full legal entity name, registered address and other legally required business information shall be displayed on the website and/or the applicable order documentation.

2. Scope of the agreement

This Agreement governs the online sale and purchase of natural diamonds, including:

• product information
• diamond characteristics
• certification
• product images
• pricing and payment
• order confirmation
• delivery and shipping
• cancellation and return conditions
• electronic acceptance
• personal data processing
• dispute resolution
• the rights and obligations of the Seller and Buyer.

This Agreement shall be read together with the applicable product description, order confirmation and other mandatory information presented to the Buyer before payment.

3. Nature of the products

Unless expressly stated otherwise on the relevant product page, the products offered for sale by the Seller are natural diamonds.

Each diamond may be described by characteristics including, but not limited to:

• carat weight
• color
• clarity
• cut
• polish
• symmetry
• fluorescence
• measurements
• laboratory certification.

The applicable characteristics of the individual diamond shall be those stated in the relevant product description and, where applicable, the relevant gemological certificate.

4. Diamond certification

Where a diamond is accompanied by a gemological certificate, the certificate number and relevant certification information may be provided with the product and/or stated on the product page or order documentation.

The Buyer acknowledges that the certificate is an independent assessment of the diamond’s characteristics by the issuing gemological laboratory.

Where a certificate is available, the Buyer is responsible for reviewing the certificate information before completing the purchase.

5. Product images are representative

All photographs, videos, graphics and other visual representations displayed on the website are for illustrative and representative purposes only.

The actual appearance of a diamond may vary depending on:

• lighting conditions
• photography equipment
• camera settings
• screen resolution
• display settings
• magnification
• other technical factors.

In particular, the apparent size, brilliance, color tone, reflections and visual characteristics of a diamond displayed on a screen may differ from the appearance of the physical diamond.

The technical specifications stated in the product description and, where applicable, the relevant gemological certificate shall prevail over the visual representation of the product.

6. Product information

The Seller shall provide product information in accordance with applicable Indonesian laws and regulations.

The Buyer is encouraged to carefully review all material information relating to the product before placing an order.

The Buyer shall not rely solely on photographs or other visual representations when evaluating the characteristics of a diamond.

7. Price

The purchase price applicable to an order shall be the price displayed on the website at the time the order is submitted, subject to any applicable taxes, shipping charges or other charges expressly disclosed before payment.

The Buyer shall have the opportunity to review the total order amount before completing payment.

The Seller may correct obvious pricing or technical errors where permitted by applicable law.

8. Payment

Payment may be made through the payment methods made available by the Seller, including applicable payment gateway services.

An order shall not be considered fully paid until the relevant payment provider confirms successful payment.

The Seller may request reasonable verification where necessary to protect against fraud, unauthorized transactions, money laundering risks or other security concerns.

Where payment is unsuccessful, reversed, cancelled or identified as unauthorized, the Seller may suspend or cancel the order in accordance with applicable law.

9. Electronic order and acceptance

The Buyer shall be given an opportunity to review the material terms of the purchase before payment.

The Buyer must actively confirm acceptance of this Agreement by selecting the mandatory electronic acceptance checkbox.

The electronic acceptance, together with the order information and payment record, may constitute evidence of the electronic transaction and contractual acceptance to the extent permitted under Indonesian law.

The Seller shall retain appropriate electronic records of the transaction.

10. Order confirmation

After successful payment, the Seller may provide an electronic order confirmation containing relevant information such as:

• order number
• product
• diamond specifications
• price
• shipping information
• payment status
• other relevant transaction information.

An order may be subject to reasonable verification before final fulfilment.

Where an order cannot reasonably be fulfilled due to circumstances permitted by law, the Seller shall notify the Buyer and provide the applicable remedy required under Indonesian law.

11. Delivery

The Seller shall arrange delivery to the shipping address provided by the Buyer during checkout.

The Buyer is responsible for ensuring that the shipping address, telephone number and other delivery information are accurate and complete.

Any additional cost or delay caused by inaccurate or incomplete information supplied by the Buyer may be charged to the Buyer to the extent permitted by applicable law.

The Seller may use reputable courier, logistics or specialized high-value-item delivery services.

12. High-value shipment

Because natural diamonds may constitute high-value goods, the Seller may use enhanced security procedures, tracking, identity verification, signature confirmation and/or shipping insurance where commercially appropriate.

The Buyer may be required to provide identification or other reasonable information necessary for secure delivery and legal compliance.

13. Inspection upon delivery

The Buyer should inspect the external condition of the package as soon as reasonably possible after delivery.

If the package appears materially damaged, tampered with or compromised, the Buyer should immediately notify the courier and the Seller and, where possible, obtain appropriate evidence of the condition of the package.

Nothing in this section limits any mandatory rights available to the Buyer under applicable Indonesian law.

14. Cancellation and return policy

Due to the nature and high value of natural diamonds, cancellation and return requests are subject to the terms stated in this Agreement and applicable Indonesian law.

Once an order has entered the fulfilment and shipping process, the Buyer may not arbitrarily cancel the order or reject delivery merely because the Buyer has changed their mind, to the extent that such restriction is permitted by applicable Indonesian law.

The Seller does not voluntarily provide a general unconditional return privilege beyond rights that are required by applicable law.

However, nothing in this Agreement shall be interpreted as excluding, limiting or waiving any mandatory consumer rights that cannot legally be excluded under Indonesian law.

Where the law requires a cancellation, return, replacement or refund because the product is materially defective, materially different from the agreed product, or the Seller has otherwise failed to fulfil its legal obligations, the Seller shall comply with the applicable legal remedy.

15. Wrong, defective or non-conforming product

If the Buyer receives a product that is materially different from the product ordered, materially defective, or otherwise fails to conform to the applicable contractual description, the Buyer should contact the Seller promptly after delivery.

The Seller may request reasonable evidence, including:

• order information
• photographs or video of the package
• photographs or video of the product
• certificate information
• delivery records
• other relevant evidence.

The Seller shall investigate the claim and provide the remedy required by applicable law and the circumstances of the case.

16. No unauthorized alteration

The Buyer should not alter, modify, damage, resize, recut, polish, mount, dismantle or otherwise materially modify a diamond before raising a product conformity or defect claim.

Where permitted by law, unauthorized alteration that materially affects the condition or characteristics of the product may affect the Seller’s ability to determine the original condition of the product.

This provision does not exclude mandatory statutory rights.

17. Representations by the buyer

By completing the purchase, the Buyer confirms that:

• the information provided during checkout is accurate
• the Buyer has reviewed the product information
• the Buyer has reviewed the applicable price and delivery information
• the Buyer has had the opportunity to review this Agreement before payment
• the Buyer has voluntarily decided to purchase the product

the payment method used by the Buyer is authorized for the transaction.

18. Fraud prevention and order verification

The Seller reserves the right, to the extent permitted by law, to conduct reasonable verification of orders involving unusual activity, suspected fraud, unauthorized payment instruments or other legitimate security concerns.

Where appropriate, the Seller may request additional information before dispatching a high-value product.

The Seller may suspend or cancel a transaction where legally justified by fraud prevention, payment security, regulatory compliance or other legitimate grounds.

19. Personal data

The Seller may process personal data provided by the Buyer for purposes including:

• processing and fulfilling orders
• payment processing
• delivery
• customer support
• fraud prevention
• transaction records
• legal and regulatory compliance
• other purposes disclosed in the Seller’s Privacy Policy.

Personal data shall be processed in accordance with applicable Indonesian personal data protection laws, including Law No. 27 of 2022 concerning Personal Data Protection, and other applicable regulations.

The Buyer should review the Seller’s Privacy Policy before completing a transaction.

20. Electronic records

The Seller may retain electronic records relating to the transaction, including:

• date and time of order
• Buyer information
• payment confirmation
• shipping information
• communications relating to the transaction.

Such records may be used as evidence of the transaction to the extent permitted by applicable Indonesian law.

The electronic nature of this Agreement is intended to comply with the applicable Indonesian legal framework governing electronic transactions, including the applicable provisions of Law No. 1 of 2024 amending the Electronic Information and Transactions Law.

21. Complaints and customer service

The Seller shall provide a reasonable channel through which Buyers may submit complaints relating to an order.

Complaints should include sufficient information to allow the Seller to identify and investigate the transaction.

The Seller shall review and respond to complaints within a reasonable period, subject to the nature and complexity of the matter.

22. Limitation of liability

To the maximum extent permitted by applicable law, the Seller shall not be liable for losses resulting solely from:

• inaccurate information supplied by the Buyer
• an incorrect delivery address supplied by the Buyer
• unauthorized use of the Buyer’s payment method
• delays caused by events outside the Seller’s reasonable control
• courier or logistics disruptions outside the Seller’s reasonable control

technical failures of third-party payment or communication systems.

Nothing in this Agreement shall exclude or limit liability that cannot lawfully be excluded or limited under Indonesian law.

23. Force majeure

Neither party shall be liable for delay or failure to perform an obligation caused by circumstances beyond its reasonable control, including but not limited to:

• natural disasters
• war
• civil unrest
• government restrictions
• import or export restrictions
• major transportation disruptions
• payment system failures
• telecommunications or internet infrastructure failures
• epidemics or other public emergencies

other events recognized as force majeure under applicable law.

24. Governing law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Indonesia.

Nothing in this Agreement shall deprive a consumer of any mandatory rights or protections granted by applicable Indonesian law.

25. Dispute resolution

The parties shall first attempt to resolve any dispute through good-faith communication and negotiation.

If the dispute cannot be resolved amicably, the dispute may be brought before the competent courts of the Republic of Indonesia, subject to mandatory provisions of Indonesian law concerning consumer dispute resolution and jurisdiction.

Nothing in this clause prevents a consumer from exercising any mandatory statutory right to use an alternative dispute resolution mechanism or other forum available under Indonesian law.

26. Severability

If any provision of this Agreement is determined to be invalid, unlawful or unenforceable by a competent authority, the remaining provisions shall remain effective to the fullest extent permitted by law.

The invalid provision shall be interpreted or replaced, where legally possible, in a manner that most closely reflects its original commercial purpose while complying with applicable law.

27. Amendments

The Seller may update this Agreement from time to time to reflect changes in applicable law, business operations or website functionality.

For an existing transaction, the version of the Agreement accepted by the Buyer at the time of that transaction shall remain the applicable contractual version, unless otherwise required or permitted by law.

28. Mandatory electronic acceptance

Before proceeding to payment, the Buyer must actively select the following checkbox:

I have read, understood and agree to the Online Natural Diamond Sale and Purchase Agreement. I confirm that I have reviewed the product description, diamond specifications, applicable certificate information, price, delivery terms, representative nature of the product images, and cancellation and return conditions before placing my order.

The checkbox must not be pre-selected.

The Buyer must actively select the checkbox before proceeding to payment.

29. Additional customer acknowledgement

The checkout page may also require the following separate confirmations:

I understand that the product images displayed on the website are representative and that the actual appearance of a natural diamond may vary depending on lighting, photography and screen/display conditions.

I confirm that I have reviewed the technical specifications of the diamond and, where applicable, the relevant gemological certificate information before completing my purchase.

I understand that cancellation and return requests are subject to this Agreement and applicable Indonesian law, and that a general unconditional right to cancel after shipment is not provided by the Seller except where required by applicable law.

I consent to the electronic recording and storage of my order, acceptance and transaction information for purposes permitted by applicable law.

30. Electronic contract

By selecting the mandatory acceptance checkbox and completing the order and payment process, the Buyer acknowledges that the Buyer has had an opportunity to review the terms of this Agreement before entering into the transaction.

The Seller shall make the applicable contractual terms available electronically so that the Buyer can retain or reproduce them for future reference, in accordance with applicable Indonesian requirements.

The electronic acceptance and transaction records shall form part of the contractual documentation for the relevant purchase.

SELLER:

PT Jokers World Group

Website:

Home

Agreement Version: [Version Number]

Effective Date: [Date]