Shipping & returns

Delivery

We deliver to the shipping address you give at checkout, using reputable couriers or specialised high-value delivery services. Please make sure your address, phone number and delivery details are accurate; extra costs or delays caused by incorrect details may be charged where the law allows.

High-value shipment

We may use enhanced security, tracking, identity verification, signature confirmation and shipping insurance. You may be asked for identification for secure delivery and legal compliance.

Inspecting your package

Check the outside of the package as soon as you receive it. If it looks damaged, tampered with or compromised, tell the courier and us straight away and keep evidence where possible.

Cancellations and returns

Because of the nature and value of natural diamonds, an order that has entered fulfilment and shipping cannot be cancelled or refused only because you changed your mind, to the extent Indonesian law allows. We do not offer a general unconditional return beyond what the law requires.

Your mandatory consumer rights are never excluded. If a diamond is materially defective or materially different from what you ordered, we provide the legal remedy.

Wrong or non-conforming product

Contact us promptly after delivery. We may ask for your order details, photos or video of the package and stone, certificate information and delivery records, then investigate and resolve the claim.

Please don’t alter the stone

Do not resize, recut, polish, mount or otherwise modify a diamond before raising a claim, as this can prevent us determining its original condition. This does not affect your statutory rights.